Does your company have a phone number that actually works? When prospects or customers tweet to you, or message you on Facebook, do you treat these inquiries with the same urgency as your email?

Do you actually answer the phone?  Ask your friends to mystery call your company if you want to find out…

In SMB, despite the availability of many low end Contact Center and VOIP solutions, 89% of SMB’s customers still indicate that they have switched their service to a competitor after having had a bad Customer Experience. Only 1% of Customers of SMB Service providers say their Customer Experience expectations are always met.

I’m joining next week.  Stay tuned for how we are fixing the challenges SMB organizations face “WOWing” their customers.